Belaycords - scam and worst customer service

2.4
Details
Belaycords - scam and worst customer service
If you ever consider buying something from BelayCords - don't do this. They have worst customer service ever. As I was their Kickstarter backer, I've got promo-code for 1 free cord (50% off) that I used in February, 2016. At 8th of March I've finally got my package, were was only 1 cord, though I ordered 2 + in addition I had to pay customs tax, that was calculated from order value, that was written on package - off course, it was full order value, not "50% off" one. They support answered me only one time, stating that: Hmmm. That's no good. That is how our coupon system operates unfortunately, I'll see if we can edit it on the backend. We shipped what was in stock and will send you another package free of charge when we refill stock asap. Then I tried to contact them several times during last half-year - the answer always was silence. Loss of money and some nerves.
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Review
#916587 Review #916587 is a subjective opinion of poster.
Product
Kickstarter Charging Cord
Pros
  • Durability
Cons
  • Customer service
  • Loss of money
Reason of review
poor customer service, problem with delivery, pricing issue, return, exchange or cancellation policy
Loss
$48
Preferred solution
Deliver product or service ordered
Tags
  • Belay Cords

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